Product reviews may be managed through the Admin App where they can be edited, deleted and assigned different states. A review may be in one of 3 different states:
Visible state - The review is visible in the storefront. i.e. The KonaKart engine API calls will return the review.
Invisible state - The review is not visible in the storefront. i.e. The KonaKart engine API calls will not return the review.
Invisible Rejected state - The review is not visible in the storefront. i.e. The KonaKart engine API calls will not return the review.
When a review is created by a customer, it may be assigned a default state which is defined by the configuration variable found in the Admin App under Configuration >> Security and Auditing . The default state should be either Visible or Invisible, depending on whether you intend to immediately display reviews or approve them before display. The procedure for approving them is to use the Reviews Panel in the Admin App and apply a search filter to display only invisible reviews. One by one, the review state may then be set to visible or rejected or the review may be deleted if you don't intend keeping inappropriate reviews. The reviews remain invisible when in the rejected state, but having them in this state informs you that they have been reviewed so that you can filter them out when reviewing a new batch of reviews.