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Checkout Without Registration - Forgot password doesn't work

Started by pawlorj, February 27, 2009, 01:43:55 pm

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pawlorj

Hello,

I am using "Enables Checkout Without Registration".   When a returning customer clicks "My Account"  He gets the login screen with the following message:

"I am a returning customer. If you have already shopped at our store but never registered, please click on the Password Forgotten link below and we'll send you a password."

When the customer requests a new password, he gets the following message, even though he is in the system (viewed through konakart admin app) and has previously completed an order:

"The E-Mail Address was not found in our records, please try again"

The customer has no way of registering.  Is there a workaround for this?   It seems that the code that sends the email is not open source:

            kkAppEng.getCustomerMgr().sendNewPassword(localForm.getEmailAddr());

Thanks,

Bob

pawlorj


julie

Hi,

The problem is actually the message. It shouldn't say that. If a customer wants to register he has to go through the registration process. We'll fix the message catalog for the next release.