Support Program Highlights:
| Community | Bronze | Silver | Gold | |
Price |
Free | Contact Us | Contact Us | Contact Us |
User Guide |
Browse on-line or download the PDF - see Documentation | |||
Community Forum |
Register your account on our Community Forum | |||
Newsletters (sign up on forum) |
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Number of Support Incidents |
10 (valid for 12 months) | Unlimited | Unlimited | |
Guaranteed 1st Response time |
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2 business days | 2 business days | 4 hours |
| Normal Business Hours (UK time) | 9am - 5pm (Mon-Fri, excluding Bank Holidays) |
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| Extended Business Hours (UK time) worked in the event of Critical System Impact | 9am - 10pm (Mon-Fri, excluding Bank Holidays) | |||
New Feature Requests Prioritized |
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Please contact us if you have any questions about our support programs.